Terms and Conditions

Return & Exchange Policy

We are happy to exchange any unworn item returned in a saleable condition, in its original packaging, and with its receipt, claimed within 10 days of delivery.

  • Products must be returned in a new condition, with the pricing label secure.
  • Sale items are not eligible for exchange.
  • Please note that the product colors may vary slightly due to photographic lighting sources, or your monitor settings. Thus, products are not eligible for exchange for these particular reasons.
  • Furthermore, please be advised that any additional fabric, or patches included with the product, is mentioned in the product description on the website. Any excess fabric or embellishments utilized during shoots will not be provided with the product unless mentioned in the description.
  • There is no charge to exchange items for a different size; however, all exchanges are based on stock availability.
  • Exchange for another item is applicable and any additional cost on top of the item will have to be paid by the customer.
  • We offer free pick up services for items in case wrong product being dispatched to customer or those have defects.
  • We do not offer any courier service compensation if customer send the item back unless requested by our representative.
  • The replacement process time due to pickup and delivery can take up to 2 weeks’ time depending upon the availability of the item.
  • This is requested to our valued customers to strictly follow washing instructions.
  • We recommend soaking and drying the unstitched fabric so that you know the shrinking is done before you sew the fabric.
  • We shall not entertain any claims pertaining to refunds in case the customer refuses to accept the parcel at the time of delivery. Instead, store credit shall be issued against the refused parcel once it reaches back to our stock.
  • In case of paid order being modified, partial refund will be credited back to your account once the remaining order is shipped. If the entire paid order is being cancelled then the refund will be processed within approximately two weeks’ time.
  • The current exchange rate will be applied on the refund of the items returned/exchanged.
  • We encourage our customers only to place orders from our official website www.naqshonigar.com or from any of our official Naqsh O Nigar outlets to get original NN products at actual prices. We highly discourage purchasing items from any unauthorized resellers, individuals, Facebook or Instagram pages. Naqsh O Nigar doesn’t take responsibility for items purchased from any unauthorized sellers and individuals.

Contact our customer service team at +92-309-9400865 or via email customerservice@naqshonigar.pk within 10 days of Item being delivered.

Once your product is assessed by the relevant team, you will be offered an exchange / store credit subject to availability.

Refund

We have no existing refund policy. However, in case of unavailability of stock, or if the product is in a defective condition, refunds may be exempted. Your refund will be credited back to your original method of payment within approximately two weeks of being processed. Depending on your bank, it may take up to two billing cycles for the credit to appear on your credit card statement. All shipping and handling costs are non-refundable.

We shall not entertain any claims pertaining to refunds in case the customer refuses to accept the parcel at the time of delivery. Instead, store credit shall be issued against the refused parcel once it reaches back to our stock

REASON TO SHOP FROM NAQSH O NIGAR

FREE Nationwide Delivery

We offer FREE delivery all over Pakistan. You don’t need to worry about minimum spend to enjoy free delivery. Products starting from as low as PKR 999 will be delivered to your address without any additional charges.

24x7x365 Customer Support

We offer uninterrupted, real-time online customer support through Live Chat on our website. Alternatively, you can contact us on our Facebook Page or feel free to email us if you face any issues with our products. Simply contact our Customer Care department by emailing us at customerservice@naqshonigar.pk or call us at +92 (307) 9400865 (from 09:30 AM to 05:30 PM PKT).

Hassle-Free & Secure Payment

We have integrated secured payment gateways to provide a seamless online shopping experience. For the convenience of our customers in Pakistan, shoppers can also avail the “Cash on Delivery” option.

10-Days Exchange Policy

You may exchange a product within 10 days of delivery as per policy. If you need to exchange or return a product, contact our Customer Care department by emailing us at customerservice@naqshonigar.pk or call us at +92 (307) 9400865 (from 09:30 AM to 05:30 PM PKT).